Privacy Policy

Last updated: February 1, 2026

Mekco Supply Inc. ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal information when you use our website and services at mekcosupply.ca.

Sections

Information We Collect

Personal Information

Name, email address, phone number, and billing/shipping addresses provided during account registration or checkout.

Payment Information

Credit card details and billing information processed securely through Stripe. We do not store full card numbers on our servers.

Order History

Records of your purchases, returns, warranty claims, and interactions with our customer service team.

Usage Data

IP address, browser type, device information, pages visited, time spent on pages, and referring URLs collected automatically.

Communication Data

Emails, messages, and other correspondence you send to us through our contact form or support channels.

How We Use Your Information

Order Fulfillment

Processing, shipping, and delivering your orders, including communicating order status updates.

Customer Service

Responding to inquiries, resolving complaints, processing returns and warranty claims.

Account Management

Maintaining your account, preferences, wishlist, and order history.

Marketing

Sending promotional emails and newsletters (only with your consent). You can unsubscribe at any time.

Analytics

Improving our website, products, and services through anonymous usage analysis.

Data Protection

Encryption

All data transmissions are encrypted using 256-bit SSL/TLS encryption protocols.

Secure Storage

Personal data is stored on encrypted servers with restricted access controls and regular security audits.

Payment Security

Payment processing is PCI-DSS compliant through our payment processor Stripe.

Access Controls

Employee access to personal data is limited to those who need it for their job functions.

Information Sharing

Service Providers

We share information with shipping carriers, payment processors, and email service providers necessary to fulfill orders.

Legal Requirements

We may disclose information when required by law, court order, or governmental regulation.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

No Selling of Data

We never sell, rent, or trade your personal information to third parties for marketing purposes.

Cookies & Tracking

Essential Cookies

Required for basic website functionality including cart, login sessions, and security features.

Analytics Cookies

Help us understand how visitors interact with our website to improve user experience.

Marketing Cookies

Used to deliver relevant advertisements. These are only set with your explicit consent.

Managing Cookies

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

Your Rights

Access

You have the right to request a copy of the personal data we hold about you.

Correction

You can request that we correct any inaccurate or incomplete personal data.

Deletion

You can request that we delete your personal data, subject to legal retention requirements.

Opt-Out

You can unsubscribe from marketing emails at any time using the link in our emails or contacting us.

Data Portability

You can request your data in a commonly used, machine-readable format.

Contact Us About Privacy

If you have questions about this privacy policy or wish to exercise your rights, please contact us:

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